Frequently Asked Questions

Find answers to common questions about Savida by Eternex Inc

How to Delete Your Account

Steps to Request Account Deletion:

  1. Open the Savida app
  2. Navigate to Settings
  3. Select Security
  4. Tap Delete Account
  5. Follow the confirmation prompts

What Data is Deleted:

Deleting your account removes your profile and financial data from our active systems within 30 days and from backups within 90 days, except where we must retain information to comply with law, prevent fraud, or resolve disputes.

The following data is permanently deleted:

  • Your profile information and account credentials
  • Transaction history and splits
  • Group memberships and shared expenses
  • Savings goals and progress
  • Connected bank account information

Data Retention:

Some data may be retained for legal compliance, fraud prevention, or dispute resolution as required by law. This includes records needed for tax purposes, financial reporting obligations, and regulatory compliance.

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